AAU Bookstore Return Policy

AAU Bookstore Return Policy

AAU Bookstore Return Policy

Returns are accepted within 30 days of purchase if item is undamaged and in original, unopened, shrink-wrap packaging.

Return of Hard Copy Textbooks, Lab Kits or Software

The return or exchange of Textbook, Lab Kit or Software must include a copy of your packing slip and the following information:

  • FullName
  • Address
  • Email Address
  • Phone Number
  • Reason for return or exchange

Send returns with packing slip to:

AAU Bookstore-Return
22981 Alcalde Drive
Laguna Hills, CA. 92653

Please note: Items not in their original unopened, shrink-wrap packaging are not eligible for a refund.

Refund of Electronic Textbook (etext)

You may cancel your etext digital rental and request an immediate refund within fourteen (14) days of your initial purchase, provided that:

  • You have viewed and/or printed, in total, less than 20 percent (20%) of the etext.
  • You haven’t yet used the access code for any additional online resource included with your etext
  • If you have accessed your etext and checked out any part of it to view offline, it will have to be "checked in".

If you rent an etext, request a refund, and then rent the same etext, you will not be eligible to request any further refunds for that etext.

Refunds are paid within 30 days of the postmark on the returned material or within 30 days of request for etext.


Federal Aid Policies and Procedures

Read the Policies and Procedures for Federal Student Aid Loans.

Finances Cancellation Withdrawal Refund Policy

A student may cancel his or her course(s) by following the procedures outlined on the Finances Cancellation Withdrawal Refund Policy.